Please view our most frequently asked questions. If you cannot find your answer, please do not hesitate to contact us.
Where can I view your items?
Please be aware that we do have an events calendar. The Rusty Garden is trying to get to as many large-scale events as possible to showcase our products. Our items will be available for purchase at these events or we can happily give you ideas on how to personalise our creations and make them yours. We also welcome people via prior appointment to Fountaindale.
Can I pick up items?
Of course. Just place an order for an in-stock item up to two weeks prior to one of our scheduled calendar events and we will bring it along to save you on freight. Please allow a longer timeframe for personalised items.
Pick up options are also available from our factory in Silverwater and also Fountaindale via prior arrangement and payment.
Will you deliver to my home?
The cost of delivery is dependant on the size of the item and your location. Please use the freight calculator to receive a quotation. For larger items such as bench seats and firepits please don’t hesitate to contact us.
Can you make a silhouette or screen of my pet?
Absolutely. If you have a specific breed in mind or even a favourite car, we can turn it into a screen or silhouette for your garden. All we require are several pictures, all of which can be sent to us as attachments via the online order form on our Orders page.
Can I speed up the rusting process?
Of course. If your item is freshly made it will be a dull silver colour. First give it a little clean with some warm soapy water, this will remove any machine oil. Then give it a regular misting of water every couple of days this will make it rust faster.
Is my item instock?
Our items on the website are all stock items. As we manufacture in Australia most items have a relatively short turn around time of 14 working days (please allow more for peak periods such as Christmas) to be back in stock.
Made to order?
The items listed as made to order are large, bulky, retired or uncommon items. We have a huge range of items we make and not enough room to store them all. As our items are Australian made we are relatively fast at making them but please allow extra time during peak periods.