Shipping.

The delivery cost of your chosen item from The Rusty Garden is dependent on its size and where it’s going. Most larger items will arrive on a pallet which is 1200 wide x 900mm long. Screens and silhouettes will be flat-packed.

 

Due to the sheer size and weight of items, it is important for us to ask as many questions about delivery as possible. Please provide any instructions that you may have to make delivery as easy as possible. We do require someone to be there at the time of delivery as items will not be left unattended.

 

As some of our items can be quite large and heavy, we will ask some standard questions about delivery such as your preferred date, what access is like to the site, or if any lifting equipment is required.

 

We do have a basic delivery fee for the Sydney metro area of $88 including GST for our larger items. Some smaller items will be handled via a courier company. As most of our items will be manufactured on demand, we will be in contact when your item is complete. This will enable us to schedule a day that is convenient for delivery. We unfortunately will not be able to provide an exact delivery time, but we will make every effort to minimise your waiting time.

 

Deliveries outside of the Sydney Metro area and interstate orders will be delivered via a freight company.

 

You are welcome to organise your own freight, however The Rusty Garden will not be liable for any loss or damage to goods.

 

We are going to attend as many events as possible to showcase our products and you are more than welcome to order prior to the event and pick up on the day (with the exception of pergolas). To arrange this option, please place your order a minimum of 2 weeks prior for in-stock items and a minimum of 1 month prior for personalised items.

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The Rusty Garden